Shipping & Returns

Shipping Information

We offer fast and reliable shipping to ensure your jewelry arrives safely and on time.

Shipping Options

Standard Shipping: 5-7 business days - FREE on orders over $50
Express Shipping: 2-3 business days - $15
Overnight Shipping: 1 business day - $30

Processing Time

Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your order ships.

International Shipping

We currently ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for any customs duties or taxes.

Returns & Exchanges

We want you to love your purchase! If you're not completely satisfied, we offer easy returns and exchanges.

Return Policy

Returns accepted within 30 days of delivery
Items must be unworn and in original condition
Original packaging and tags must be included
Personalized or custom items cannot be returned

How to Return

Contact our customer service team at returns@raveportal.com
Receive your return authorization and shipping label
Pack your item securely with all original materials
Ship your return using the provided label
Receive your refund within 5-7 business days after we receive your return

Exchanges

If you'd like to exchange an item for a different size or style, please contact us. We'll process your exchange as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@raveportal.com with photos of the damage. We'll send you a replacement or issue a full refund.